Terms and Conditions
These terms and conditions apply to private consumers’ purchase of goods on www.thomasbroen.dk. If you wish to shop on behalf of a business, please contact me at thomas@thomasbroen.dk.
Ownership
The website www.thomasbroen.dk is owned by Thomas Broen, Aalborg, Denmark, telephone: +45 28 51 97 85, e-mail: thomas@thomasbroen.dk , CVR: 40 86 19 55
Payment
- We accept payment with Dankort, Visa and MasterCard via Stripe.
- We do not charge credit card fees.
- The amount will not be charged until the order has been processed.
- All payments are made via a secure payment server and data is encrypted via SSL. This means your data is safe and can not be read by third party.
- Our website also uses encryption via SSL protocol.
Prices
- All prices on the web shop includes Danish VAT of 25%.
- All prices on the web shop are shown in Danish Kroner (DKK)
- The freight costs will be added to the price before payment depending on the chosen form of delivery.
Course of Order
The webshop works in the following way: You collect the wanted goods in the basket by clicking the button “Add to basket”. When you have collected the goods you want to purchase, click “Checkout” (the button is at the top right of the page). Subsequently, you are led to your basket where you also have the opportunity to pay. On this page, the total amount of your order is approved again, while providing payment data. By pressing “Place order,” you give a binding offer on the purchase of the goods in the basket. Before giving this binding offer, you can at any time and any place change and see the stated data by pressing the button “Back” in your internet browser. Furthermore, the possibility of cancelling the order before giving the binding order always exists by closing your browser window.
After confirming your order you will automatically receive a receipt on the e-mail you provided. You can print out the receipt by using the print function of your computer. The purpose of this receipt is solely to give you transparency and documentation for receiving your order and does not constitute an accept of your order. A purchase agreement is finalised when the completion of the order is confirmed in another e-mail (order confirmation).
Delivery and order processing
We process and ship your order within 1-2 business days.
All customers paying by credit card, will, however, be subject to validation controls and we reserve the right to delay an order if we consider further security control to be necessary.
When your order is shipped, we will e-mail you the tracking number of the package.
Delivery time depends on the chosen shipping method.
Shipping
We offer shipping via DHL
The price is noted on the checkout page.
Upon prior agreement, purchased goods can be Shipped to Møllegade 11A, 9000 Aalborg, Danmark for pickup.
Taxes
When ordering goods for delivery outside of the EU, we do not collect Danish VAT; however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.
Right of cancellation
Be aware, that unless otherwise stated, all prints are custom orders and are processed within hours. These orders are final and can not be returned or cancelled.
However, if you’re looking to return or exchange other orders for whatever reason, please reach out to thomas@thomasbroen.dk, within 14 days from the day on which you or a third party appointed by you, have or has taken possession of the goods. You have to state clearly that you want to make use of your right of cancellation.
You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting me know that you wish to return.
If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up.
Return of the goods and return costs
If you have cancelled an eligible order, the returned goods must be delivered to the following address within 14 days after you have made us aware that you want to use your right of cancellation:
thomasbroen.dk
Møllegade 11A
9000 Aalborg
Danmark
The goods cannot be sent by C.O.D. (Collect on Delivery) or without distribution.
Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you. Upon return, you are responsible for wrapping the goods securely. You are responsible for the arrival of the package at our location. We recommend using track and trace so that you may follow and document the shipment.
Condition of goods upon return
You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods. You may examine the goods in the same way as one can and may in a physical store.
If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase.
Lacking original packing may constitute a decrease in value so to be certain to get a full refund it is recommended to return the goods in original packaging.
It is for the seller to determine if the goods have decreased in value.
Refund
When you use the right of cancellation for the entire purchase on eligible products, we refund all payments from you, including any freight charges from us to your address.
We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned.
We will complete such compensation via the same means of payment as you used for the original transaction unless you have explicitly agreed to something else. In any case, you will not be charged any fees as a consequence of the reimbursement.
Claims
If you purchase goods that have a defect the Danish Sale of Goods Act applies.
You can make your claim within 24 months from time of delivery by addressing us at thomas@thomasbroen.dk. You must, however, always make your claim within “reasonable time” upon discovering the defect. We recommend that you file your complaint as soon as possible and within 2 months after noticing the defect. We will reimburse reasonable shipping costs.
The goods must be sent to:
thomasbroen.dk
Møllegade 11A
9000 Aalborg
Danmark
The goods cannot be sent by C.O.D. (Collect on Delivery) or without distribution.
We ask you to, as detailed as possible, describe the problem. If your complaint is legitimate, we will refund reasonable freight costs. If the claim is not valid, you will pay the delivery costs yourself, as well as the cost of re-delivery to you. If the problem is determined to be caused by incorrect or unusual operation of the product the claim will we rejected.
Remember that the goods always must be sent in secure packaging and to get a receipt of mailing. Save this receipt including information on freight cost, as well as any track and trace number.
Complaint to Authority
If we cannot agree on the handling of the claim, you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution, you can use this link: https://ec.europa.eu/consumers/odr/
When filing a complaint, you must provide this e-mail address: thomas@thomasbroen.dk
Laws and venue
Danish law shall apply to any purchase made in the web shop, and the venue is The City Court of Aalborg. However, absolute national legislation may apply upon delivery outside of Denmark.
